{"id":37047,"date":"2018-06-14T18:59:12","date_gmt":"2018-06-14T16:59:12","guid":{"rendered":"https:\/\/www.autosmari.com\/test\/?page_id=37047"},"modified":"2020-01-14T18:33:32","modified_gmt":"2020-01-14T17:33:32","slug":"faqs","status":"publish","type":"page","link":"https:\/\/www.autosmari.com\/en\/faqs\/","title":{"rendered":"FAQs"},"content":{"rendered":"

[vc_row css=”.vc_custom_1525256241163{margin-bottom: 40px !important;}”][vc_column][vc_column_text]These are some of the most common questions about renting a vehicle. If you have any other question, do not hesitate to contact us.[\/vc_column_text][\/vc_column][\/vc_row][vc_row][vc_column][vc_accordion active_tab=”1″ style=”2″][vc_accordion_tab title=”WHERE I CAN PICK UO THE CAR?”][vc_column_text]You can pick up the car at any of our offices or at the airport. You can find Autos Mar\u00ed offices in Cala Llonga Mar\u00ed, Siesta, Santa Eulalia, Santa Eulalia-cas capita (in front of \u00a0Tropical Garden Hotel), S’Argamassa and Portinatx.
\nWe can also deliver the car to your hotel or villa for only 30\u20ac more (only office openning times).[\/vc_column_text][\/vc_accordion_tab][vc_accordion_tab title=”HOW TO PICK THE CAR AT THE AIRPORT?”][vc_column_text]The vehicle collection point is at the\u00a0meeting point the public parking P3<\/strong>\u00a0in Ibiza Airport. There you will meet someone of our team who will delivery the car at these point[\/vc_column_text][\/vc_accordion_tab][vc_accordion_tab title=”IS THERE ANY SURCHARGE TO PICK UP THE CAR AT THE AIRPORT?”][vc_column_text]08.00 -20.00h: 10\u20ac
\n20:00 \u2013 23:00h: 25 \u20ac.
\n23:01 \u2013 08:00h: 35 \u20ac.[\/vc_column_text][\/vc_accordion_tab][vc_accordion_tab title=”WHAT DO I NEED TO RENT A CAR?”][vc_column_text]The driver that must be 23 years old and have 3 years of experience, and a credit card.[\/vc_column_text][\/vc_accordion_tab][vc_accordion_tab title=”CAN I PAY CASH?”][vc_column_text]If you want you can pay in cash or by credit card.[\/vc_column_text][\/vc_accordion_tab][vc_accordion_tab title=”WHAT DO I NEED AS AN EXCESS?”][vc_column_text]The amount of the excess will be blocked over the credid card.
\nThis amount will be returned at the end of the contract if there is no damage and the tank is full and the lease ended on the date and time stated. If there is any damage and it is below the excess amount, the client will only pay for the damage and any left over money will be refunded.[\/vc_column_text][\/vc_accordion_tab][vc_accordion_tab title=”WHAT DOES MY CAR INSURANCE?”][vc_column_text]The insurance covers third party damage, occupants and theft, with a excess that goes from 400 \u20ac to 1000 \u20ac depending on the type of vehicle you choose. The damage is not covered under any circumstances if you drive under the influence of alcohol or drugs, or if you make a reckless driving. Insurance does not cover loss of keys or items stolen from inside the car.[\/vc_column_text][\/vc_accordion_tab][vc_accordion_tab title=”Can I buy an insurance without Excess?”][vc_column_text]It is possible to purchase insurance without excess for a price ranging between 10 \u20ac and 22 \u20ac depending on the group booked.[\/vc_column_text][\/vc_accordion_tab][vc_accordion_tab title=”WHAT IS NOT COVERED BY THE INSURANCE WITHOUT EXCESS?”][vc_column_text]Not covered in any case, lost keys, fuel, wrong\u00a0 refueling \u00a0or objects that can be subtracted from inside the vehicle[\/vc_column_text][\/vc_accordion_tab][vc_accordion_tab title=”CANCELATION POLICY”][vc_column_text]If you cancel at least 48hours before arrival there will be no cancellation fee. If the reservation is not cancelled the penalty shall be one day\u00b4s rental according to the current tariffs.[\/vc_column_text][\/vc_accordion_tab][vc_accordion_tab title=”UNLIMITED MILEAGE AND GASOLINE”][vc_column_text]The vehicle comes full , and the customer must return it full. If not filled , the missing gasoline will be charged with a charge of 15\u20ac extra for service filling.
\nUnlimited mileage included[\/vc_column_text][\/vc_accordion_tab][vc_accordion_tab title=”CONDITIONS”][vc_column_text]THE PRICE INCLUDES:<\/strong>
\n-Insurance with excess, CDW, PAI, THEFT OF THE VEHICLE (does not include personal items removed from the inside)
\n-VAT
\n-Local taxes
\n-Unlimited mileage<\/p>\n

THE PRICE DOES NOT INCLUDE<\/strong>
\n-Damage for an amount lower than that of the excess
\n-Loss or breakage of keys
\n-Theft, loss or damage to personal items
\n-Fuel
\n-Fines<\/p>\n

REQUIREMENTS FOR RENTING:<\/strong><\/p>\n

AGE:
\n-For groups A, B, C, D, E, 23 years and three years with a licence
\n-For groups F, G, H, H1, H2, H3, 25 years and three years with a license
\n-For groups H4, I2, I3, 27 years and five years with a licence<\/p>\n

-For groups T 25 years and three years with a licence type A<\/p>\n

DOCUMENTS:
\n-ID card or passport
\n-Driving licence with the required duration
\nCREDIT CARD:
\n-The value of the excess of the group of the hired vehicle will be blocked on the credit card. This will be cancelled once the agreement has been signed, provided that the vehicle is returned at the agreed time and place and under the agreed conditions.
\n-If the SCDW (Super Collision Damage Waiver) is contracted, a credit card in the driver\u2019s name must be presented, but NO amount will be blocked.<\/p>\n

EXCESSES:<\/strong>
\n-Group A, B, C: \u20ac400
\n-Group D, D1, D2, E: \u20ac500
\n-Group H, H1, H2, H3: \u20ac750
\n-Group H4, I, I2, I3: \u20ac950<\/p>\n

–Group T: \u20ac700<\/p>\n

SCDW (Super Collision Damage Waiver)<\/strong>
\n-With this extra, the customer is exempt from paying excess in the event of damage to the vehicle.
\n-No amount will be blocked on the credit card.
\n-The SCDW does not include the loss of or damage to keys, theft or loss of, or damage to personal items transported in the vehicle, fuel, fines.<\/p>\n

SCDW PRICES<\/strong>
\n-Group A, B, C: \u20ac12\/DAY MAX \u20ac100
\n-Group D, D1, D2, E: \u20ac14\/DAY MAX \u20ac120
\n-Group H, H1, H2, H3: \u20ac20\/DAY MAX \u20ac180
\n-Group H4, I, I2, I3: \u20ac22\/DAY MAX \u20ac200<\/p>\n

-Group T: \u20ac12\/DAY MAX \u20ac220<\/p>\n

-Group G: \u20ac18\/DAY MAX \u20ac180<\/p>\n

FUEL POLICY:<\/strong>
\n-At the airport, the vehicle will be delivered with a full tank and must be returned with the same, otherwise the consumed fuel will be charged.
\n-At the offices, the vehicle must be returned with the same gasoline level as when it was delivered.<\/p>\n

EXTRAS:<\/strong>
\nDelivery and return:
\n– Delivery at the airport from 8.00 a.m. to 8.00 p.m.: \u20ac10
\n– Delivery from 8:01 p.m. to 11:00 p.m.: \u20ac25
\n– Delivery from 11:01 p.m. to 7:59 a.m.: \u20ac35
\n– Delivery and return villa\/hotel: \u20ac40
\n– Baby car seats \u20ac5\/day
\n– GPS \u20ac8\/day
\n– Additional driver \u20ac5\/day<\/p>\n

CANCELATION POLICY.<\/strong>
\nIf you cancel at least 48hours before arrival there will be no cancellation fee. If the reservation is not cancelled the penalty shall be one day\u00b4s rental according to the current tariffs.[\/vc_column_text][\/vc_accordion_tab][\/vc_accordion][\/vc_column][\/vc_row]<\/p>\n","protected":false},"excerpt":{"rendered":"

[vc_row css=”.vc_custom_1525256241163{margin-bottom: 40px !important;}”][vc_column][vc_column_text]These are some of the most common questions about renting a vehicle. If you have any other question, do not hesitate to contact us.[\/vc_column_text][\/vc_column][\/vc_row][vc_row][vc_column][vc_accordion active_tab=”1″ style=”2″][vc_accordion_tab title=”WHERE I CAN PICK UO THE CAR?”][vc_column_text]You can pick up the car at any of our offices or at the airport. You can find Autos Mar\u00ed…<\/p>\n","protected":false},"author":2,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":[],"_links":{"self":[{"href":"https:\/\/www.autosmari.com\/en\/wp-json\/wp\/v2\/pages\/37047"}],"collection":[{"href":"https:\/\/www.autosmari.com\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.autosmari.com\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.autosmari.com\/en\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/www.autosmari.com\/en\/wp-json\/wp\/v2\/comments?post=37047"}],"version-history":[{"count":1,"href":"https:\/\/www.autosmari.com\/en\/wp-json\/wp\/v2\/pages\/37047\/revisions"}],"predecessor-version":[{"id":37408,"href":"https:\/\/www.autosmari.com\/en\/wp-json\/wp\/v2\/pages\/37047\/revisions\/37408"}],"wp:attachment":[{"href":"https:\/\/www.autosmari.com\/en\/wp-json\/wp\/v2\/media?parent=37047"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}